Effective 22 September 2026
Delivery Policy
SeaLines sells a research service, not physical goods. Nothing is shipped. This policy explains what you receive after paying, how it reaches you, and how long it takes.
1.What is delivered
A subscription gives you a research desk on this website for the paid period: the ability to register HS codes, submit research questions to an analyst, and receive written reports. Reports are delivered as PDF documents inside your dashboard, with an email notification to the address on your account.
No physical item, CD, printout or courier delivery is involved, and no shipping charges apply.
2.When access starts
Access to your desk is activated automatically as soon as Razorpay confirms your payment — usually within a minute for card, UPI and net-banking payments. For international bank transfers, activation follows once the funds are received, typically one to five working days after you send them; you will receive an email when the desk is live.
If your payment shows as successful but the desk has not activated within one hour, write to support@sealines.co.in with the Razorpay payment reference and we will activate it manually.
3.Report turnaround
Each report is prepared by an analyst after you submit a research question. Standard plan questions are answered within seven working days of the request being accepted. Professional and Enterprise plan questions are answered within three working days.
Working days are Monday to Saturday, Indian Standard Time, excluding Indian public holidays. If a question needs records we cannot obtain in that time, the analyst will tell you within the turnaround window and offer a revised date, a replacement question, or a refund for that report as set out in the Refund Policy.
4.How you are notified
Every delivered report triggers an email from support@sealines.co.in with a link to the report in your dashboard. Reports remain available for download from the dashboard for the life of your account. Please add our address to your contacts so notifications do not land in spam.
5.Delivery to customers outside India
The service is delivered online and is available to customers in any country where Razorpay accepts payment. Prices are shown in US dollars for customers outside India and in Indian rupees for customers in India; the currency charged is the one displayed at checkout. Any bank or currency-conversion fees applied by your card issuer or bank are outside our control.
6.Contact
Questions about delivery may be sent to support@sealines.co.in or by phone on +91 75750 19019, Monday to Saturday, 10:00 to 18:00 IST.